Terms of Service

Cognalinx provides software that records and analyzes your calls to deliver coaching and post-call reviews. We may add, change, or remove features over time.

You must be at least 18 years old and able to enter into a binding contract to use the Service. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information and to keep it current.

Paid plans are billed in advance on a recurring basis through our third-party payment processor. Plans include monthly usage allowances; usage beyond your allowance may incur overage charges at the then-current rate. Subscriptions renew automatically until you cancel.

You may cancel at any time, effective at the end of your current billing period. Except where required by law, payments are non-refundable. We may change pricing with notice; changes apply to subsequent billing periods.

The Service captures and processes call audio. You are solely responsible for complying with all laws that apply to recording and monitoring communications, including obtaining any legally required consent from every participant on a call. Some jurisdictions require all-party consent.

You represent and warrant that you have the right, and have obtained any necessary consents, to record and process the calls and content you use with the Service. Cognalinx is not responsible for your failure to obtain required consents.

You agree not to:

As between you and Cognalinx, you retain ownership of the call content, transcripts, and other data you provide or generate through the Service ("Your Content"). You grant Cognalinx a limited, worldwide license to host, process, and use Your Content solely to provide, secure, and improve the Service, as described in our Privacy Policy. You are responsible for Your Content and for having all rights necessary to use it with the Service.

The Service uses artificial intelligence to generate coaching, summaries, scores, and reviews. This output may be inaccurate or incomplete, is provided for informational purposes only, and does not constitute professional, legal, financial, or other advice. You are responsible for how you use it.

The Service integrates with third-party services, such as Google. Your use of those services is subject to their own terms and privacy policies, and we are not responsible for them.

The Service, including its software, design, and content (excluding Your Content), is owned by Cognalinx and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not use our name or logos without our prior written permission.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COGNALINX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold Cognalinx harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Content, or your violation of these Terms or of any applicable law, including recording-consent laws.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Upon termination, your right to use the Service ends; provisions that by their nature should survive (such as ownership, disclaimers, and limitations of liability) will survive.

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Quebec, Canada, except where applicable law provides otherwise.

We may update these Terms from time to time. We will post the updated version with a revised "Last updated" date and, for material changes, provide notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

Questions about these Terms? Contact Cognalinx at support@cognalinx.com.