Terms of Service

1. The Service

We review and analyze the sales calls a business shares with us, tailored to how its team sells, and work through the findings with that business. We may add, change, or remove parts of the Service over time.

The scope, length and fees of a paid engagement are agreed in writing with each client. Where that agreement and these Terms differ, the agreement prevails.

2. Free Reviews

From time to time we offer a free review of a set number of a team’s recent sales calls. A free review costs nothing and does not oblige you to buy anything. Places are limited, and we may decline or end a request at our discretion.

3. Eligibility & Accounts

The Service is for businesses. You must be at least 18 years old and able to enter into a binding contract to use it. Accounts for our client web app are set up by us; you are responsible for keeping your sign-in details secure and for all activity under your account.

4. Recording, Consent & Lawful Use

You are solely responsible for complying with all laws that apply to recording and monitoring communications, including obtaining any legally required consent from every participant on a call, and from your own team, before you share a recording with us. Some jurisdictions require the consent of everyone on the call.

You represent and warrant that you have the right, and have obtained any necessary consents, to record the calls you share with us and to have us process them. Cognalinx is not responsible for your failure to obtain required consents.

5. Acceptable Use

You agree not to:

• Use the Service in violation of any law or third-party right.
• Share recordings or other content without any legally required consent.
• Reverse-engineer, resell, sublicense, or circumvent any part of the Service.
• Interfere with or disrupt the integrity, security, or performance of the Service.
• Use the Service to harass, harm, or deceive others.

6. Your Content & Confidentiality

As between you and Cognalinx, you keep ownership of the recordings, transcripts, documents and other information you share with us ("Your Content"). You grant Cognalinx a limited license to host, process, and use Your Content solely to provide the Service to you and as described in our Privacy Policy.

We treat Your Content as confidential. We do not disclose it to anyone except the service providers who help us deliver the Service, or where the law requires it.

7. Our Findings

Our findings are produced with automated systems and by our team. They are guidance to help you coach your team; decisions about your team and your business remain yours.

8. Third-Party Services

The Service connects to tools you already use, such as call recorders, video meeting software and CRMs. Your use of those tools is governed by their own terms, and we are not responsible for them.

9. Intellectual Property

Cognalinx owns the Service, including our systems, methods and software. You may use the findings we deliver to you freely within your business.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT THE LAW ALLOWS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COGNALINX WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to indemnify and hold Cognalinx harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, or your violation of these Terms or of any applicable law, including recording-consent laws.

13. Ending the Service

You may stop using the Service at any time; a paid engagement ends as its written agreement provides. We may suspend or end your access if you violate these Terms or to protect the Service or others. When the Service ends we stop processing Your Content and handle it as described in our Privacy Policy. Provisions that by their nature should survive (such as ownership, confidentiality, disclaimers and limitations of liability) will survive.

14. Governing Law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Quebec, Canada, except where applicable law provides otherwise.

15. Changes to These Terms

We may update these Terms from time to time. We will post the new version here with a new "Last updated" date and, for material changes, give additional notice. Continuing to use the Service after a change means you accept the updated Terms.

16. Contact Us

Questions about these Terms? Contact Cognalinx at support@cognalinx.com.